When something goes wrong with your eligible transactions, PayPal Buyer Protection has you covered. Get a full refund if an eligible order isn’t significantly as described, or doesn’t arrive at your doorstep.
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Protect your purchases with PayPal. If you don’t receive your order, or it shows up different than described, PayPal Buyer Protection will help you get reimbursed for eligible items. Terms and limitations apply.
Here are some scenarios:
Have your custom made, leather dancing boots failed to make it to your door? We’re listening.
We understand that custom made items are unique, often expensive and may take a longer time for delivery than ‘off the shelf’ items. Therefore we are extending PayPal Buyer Protection to include eligible custom made items.
Here are a few things you need to do to be eligible for Buyer Protection:
If an order doesn’t arrive or match the seller’s description, we’ll reimburse the full cost for eligible purchases.
If you’re charged for something you didn't purchase, tell us. We’ll secure your account and investigate.
If you have problems with a purchase or you’re concerned about suspicious activity, identity theft or phishing, report your suspicions.
Felicia Ong
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