We are updating our identity verification process to comply with local regulations. To continue using PayPal, complete your identity verification.
Identity verification with PayPal
Log in to your account and follow the instructions in the account notifications. Customers will need to provide certain documents to verify their identity, such as a copy of their government-issued ID.
We will also conduct a video verification call as part of this process, which you may schedule at your convenience. Ahead of this call, please:
- Have your original Permanent Account Number (PAN) card at hand.
- Ensure that you are using a device with a camera and microphone and have a stable internet connection.
- Ensure you join the call from an area with ample light and a clear background.
- Do not use a VPN.
Identify verification by account type
Documents required