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Where can I find a glossary of PayPal technical terms?

How do I set a redirect URL for the PayPal Identity API?

How do I use Identity API with my REST API app to obtain customer information?

How do I log in to developer.paypal.com?

How do I set up PayPal Marketing Solutions on my website?

What is the Payouts API and how do I enable it on my account?

How do I create a secondary user in PayPal Manager?

How do I receive notifications on PayPal/Payflow's system status and network issues?

Do I need to use PayPal SDKs to call PayPal APIs?

Why did I get random approvals, declines, and timeouts when testing PayPal Payments Pro with Payflow in the Sandbox?

Where can I find test credit card numbers?

How do I enable my Sandbox test account for PayPal Payments Pro?

How do I test the PayPal Account Optional feature in Sandbox?

How do I set up Payflow Pro with PayPal Sandbox?

How do I access the Sandbox account associated with my REST API test credentials?

How do I create a UK PayPal Sandbox Business account?

How do I create a PayPal Developer Portal account?

How do I add another credit card number to a sandbox account?

How do I create a sandbox test account?

How do I create a Sandbox account for Payflow Pro (US, AU) or Website Payments Pro Payflow Edition (UK)?

How do I test failed transactions in the PayPal Sandbox?

How do I create a verified business account in the PayPal sandbox?

What Social Security Number (SSN) should I use for a Sandbox test account?

How do I convert my PEM format certificate to PKCS12?

Where can I find PayPal TLS server certificates?

How does PayPal handle 3-D Secure (3DS) authentication for Branded Checkout Transactions?

What are the Internet Protocol (IP) addresses for Live PayPal server endpoints?

How do I avoid duplicate transactions?

Where can I find information on the security protocols required to connect to PayPal?

What is DropZone and how do I use it to transfer files with PayPal?

How do I add user selection options to my PayPal button?

How do I allowlist my server’s IP address so it can access PayPal APIs?

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Further information on our complaint handling procedures can be found in our Complaints Process Code (Hungary) which can be found

Further information on our complaint handling procedures can be found in our Complaints Process Code (Slovak Republic) which can be found

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PayPal (Europe) S.à r.l. et Cie, S.C.A. is a credit institution (or bank) authorised and supervised by Luxembourg’s financial regulator, the Commission de Surveillance du Secteur Financier (or CSSF). CSSF’s registered office: 283, route d’Arlon, L-1150 Luxembourg. The CSSF maintains a register of the organizations that it regulates at

PayPal is number B00000351 on the register, but you can also look us up on the register by our name. Trade Register Number: R.C.S. Luxembourg B 118 349.

For complaint-specific information, please refer to

Commission de Surveillance du Secteur Financier (CSSF). The CSSF is the authority responsible for the prudential supervision of companies in the financial sector in Luxembourg, like us. You can contact the CSSF at 283 Route d'Arlon, 1150 Luxembourg, Luxembourg. You may obtain further information regarding the CSSF and how to contact them at:

Directorate General for Economic Inspection of Belgium's Federal Public Service Economy, SMEs and self-employed, which can be contacted at its offices at North Gate III, Koning Albert II-laan 16, 1000 Brussels, Belgium.

For consumers resident of the Czech Republic, the alternative dispute resolution authority regarding disputes with payment services providers is the Financial Arbitrator and the Office of the Financial Arbitrator (www.finarbitr.cz) to the extent and within the scope set forth in Act No. 229/2002 Coll., on Financial Arbitrator, as amended.

Bank of Spain. You can obtain further information about how to contact the Bank of Spain at

The relevant member of the Financial Dispute Resolution Network (“Fin-Net”). You may obtain further information regarding Fin-Net and how to contact the relevant dispute resolution authority at

The Financial and Capital Markets Commission (in Latvian – Finanšu un kapitāla tirgus komisija) (if you are a non-consumer). The Financial and Capital Markets Commission is the authority responsible for the supervision of companies in the financial sector in Latvia, like us. You may obtain further information regarding the Financial and Capital Markets Commission and how to contact them at

The Consumer Rights Protection Center (in Latvian – Patērētāju tiesību aizsardzības centrs) (if you are a consumer). You may obtain further information regarding the Consumer Rights Protection Center and how to contact them at

The Ombudsman of the Finance Latvia Association (in Latvian– Finanšu Nozares Asociācija). You may obtain further information regarding the Ombudsman of the Finance Latvia Association and how to contact them at

The National Authority for Consumer Protection (ANPC) (if you are a consumer and a resident of Romania). You may obtain further information regarding the ANPC and how to contact them at

The National Bank of Romania (BNR) (if you are a resident of Romania). You can contact the BNR at 25 Lipscani Street., District 3, Bucharest, Romania. You may obtain further information regarding the BNR and how to contact them at:

Complaints section of our User Agreement.

European Consumer Center (<b>ECC-Net</b>) which is available to consumers. You may obtain further information regarding the ECC-Net and how to contact them at

Further information regarding additional alternative dispute resolution bodies that you may be able to refer your complaint to can be found in the

or by visiting the EU's Online Dispute Resolution site at

If the outcome of your complaint about our services, after completing the complaint escalation process, isn’t to your satisfaction, you can escalate it by contacting one of the following:

We aim to offer you excellent customer service, but we may not get it right every time. So, if you're dissatisfied with PayPal, please let us know and we'll do our best to fix things quickly and fairly.

We'll aim to respond to your complaint as quickly as possible. It may take up to 15 days for us to respond to payments-related complaints. Other complaints can take up to a month. We’ll send you an acknowledgement within 10 days. If there's any delay in our final response, we'll send you an update on our progress.

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