Last updated on July 31, 2020
Last updated on July 31, 2020
What is PayPal Seller Protection?
The PayPal Seller Protection is protection we provide to sellers in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam from claims, chargebacks or reversals that are based on:
PayPal Seller Protection is available for eligible payments from PayPal account holding buyers in any country. If you sell or market to buyers in other countries, you should read the PayPal Buyer Protection policies of the countries in which your target buyers are based (the relevant PayPal Buyer Protection policies are available here) as these policies will apply to you as a payment recipient or seller.
How much protection is provided by PayPal Seller Protection?
PayPal will pay you the full amount of the eligible payment and waive the chargeback fees paid (for debit and credit card-funded transactions) if applicable.
Eligibility for PayPal Seller Protection
You must meet all of these requirements to be eligible for PayPal Seller Protection as well as any applicable additional requirements:
Intangible Goods additional requirements
For the sale of intangible goods and services to be eligible for Seller Protection, the sale must meet the basic requirements and the following additional requirements:
Establishing proof of delivery or proof of shipment for sellers in Indonesia, Malaysia, Philippines, Singapore, Thailand and Vietnam
Physical Goods The following is required as proof of shipment or delivery for physical goods: | |
Proof of shipment | Proof of delivery |
Online or physical documentation from a shipping company that includes:
| Online or physical documentation from a shipping company that includes: The date of delivery and/or "delivered" status of the item or service.
IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure, especially when shipping goods internationally, that your carrier can provide ‘delivered' status at the correct address, or your Seller Protection claim may be denied. |
Intangible Goods The following is required as proof of shipment or delivery for intangible goods: |
For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either:
|
Signature confirmation currency thresholds
Currency* | Amount | Currency* | Amount |
Australian Dollar | $850 AUD | New Zealand Dollar | $950 NZD |
Brazilian Real | $1750 BRL | Norwegian Krone | 4,600 NOK |
Canadian Dollar | $850 CAD | Philippine Peso | 34,000 PHP |
Czech Republic Koruna | 15,000 CZK | Polish New Zloty | 2,300 PLN |
Danish Krone | 4,100 DKK | Russian Ruble | 27,000 RUB |
Euro | €550 EUR | Singaporean Dollar | $950 SGD |
Hong Kong Dollar | $6,000 HKD | Swedish Krona | 4,950 SEK |
Hungarian Forint | 170,000 HUF | Swiss Franc | 700 CHF |
Israeli Shekel | 2,700 ILS | Taiwan New Dollar | 23,000 TWD |
Japanese Yen | ¥77,000 JPY | Thai Baht | 24,500 THB |
Malaysian Ringgit | 2,500 MYR | U.K. Pound Sterling | £450 GBP |
Mexican Peso | $10,000 MXN | U.S. Dollar | $750 USD |
PayPal Seller Protection Process
PayPal will place a temporary hold on the funds in your account to cover the full amount of the claim, chargeback or reversal. We will ask you to provide proof of shipment or proof of delivery and any other information we need to determine whether the transaction meets the eligibility requirements for PayPal Seller Protection.
We will use our reasonable discretion to determine whether a transaction meets the PayPal Seller Protection eligibility requirements. If it does, we will lift the temporary hold and restore the funds to your account.
If the payment is not covered by PayPal Seller Protection, PayPal will remove the funds from your account and return the payment to the buyer. In addition, you will be responsible for PayPal’s chargeback fee, if applicable.
Suspension of Eligibility for PayPal Seller Protection
We may suspend your eligibility for PayPal Seller Protection if we hold a reasonable belief that there is an increased risk associated with your account. In assessing a risk, we will consider the:
We may suspend your eligibility for PayPal Seller Protection if it is linked or associated with another account which has been suspended.
We will lift the suspension provided we no longer hold a reasonable belief that there is an increased risk associated with your account.
If we reasonably believe a risk still exists, we may in our sole discretion, require you to take certain action in order to lift the suspension of your eligibility for PayPal Seller Protection. You must follow our directions as reasonably required by PayPal within the timeframe specified.
We will notify you by email if we suspend or lift the suspension of your eligibility for PayPal Seller Protection.
Examples of Items/transactions not eligible for PayPal Seller Protection
Exclusions from PayPal Seller Protection
If we reasonably determine, having considered all relevant circumstances, that you have abused the PayPal Seller Protection Policy, we may at our sole discretion, exclude you from the PayPal Seller Protection Policy or take any other actions pursuant to this Agreement. We will notify you if you are excluded.
If you receive payment under PayPal Seller Protection which you are not entitled or eligible to receive, the payments are repayable immediately by you and may be recovered as a debt due and payable to PayPal.