ShipStation frequently asked questions

This article has information related to purchasing shipping labels from the Shipstation. If you purchased your shipping label through the PayPal Shipping Center, visit our PayPal Shipping Center for more information.

PayPal Shipping is powered by ShipStation, a third-party partner that specializes in fulfillment and shipping services for an ecommerce business. 

What shipping services can I use with ShipStation?

You can create U.S. Postal Service (USPS) and UPS shipping labels for both domestic and international shipments. The available options depend on your package and its destination. You can also customize your packaging option and let ShipStation show you all the available shipping options with their respective price.

How do I create and print a shipping label in ShipStation?

Here's how to create and print a shipping label:

1. Go to Activity.
2. Select your transaction and click Print Shipping Label. It'll take you to your Orders page in ShipStation.
3. Select the order and click Apply Shipping Preset. Choose a flat rate packaging option or your own preset.
4. Click Buy Label.
5. Follow the instructions to review your shipping information and purchase the label.

 After you buy the label, just print and affix it to your package, and then give the package to the carrier.

If you need to reprint a label, or create additional labels to ship multiple boxes, you can do so from the “Labels” tab of your Orders page in ShipStation.

You may print a packing slip for a completed payment in your PayPal account without purchasing a label. Here's how:

1. Go to Activity and select All Transactions.
2. Click on the transaction and click Print packing slip.
3. Review the information, and click Print.

How do I pay for shipping labels? Are there fees for using ShipStation?

The first time you ship using ShipStation, you'll need to connect your PayPal account and set up your billing preferences. You can pay for labels with PayPal balance or other available payment methods in your PayPal account.

There are no subscription fees to use ShipStation through your PayPal account. You only pay for the cost of the shipping labels.

Will I still receive discounted labels with USPS as I did with PayPal Shipping in the past?

Yes, ShipStation allows PayPal customers to purchase discounted labels with USPS.

Can I print multiple labels at once?

Yes. You can create labels in bulk for multiple orders on the ShipStation platform. This feature replaces our previous Multi-Order Shipping tool and helps you simplify the shipping process. You can save a packaging type, weight, dimensions, and options as a preset. These presets allow you to calculate shipping costs quickly for items that you sell regularly.

To learn more about how to create labels in bulk and the related questions, log in to your PayPal account to see a step-by-step instruction.

Can I void a label that I purchased and receive a refund?

Yes. Depending on the label type, you may cancel it from your Orders page in ShipStation within the required timeframe and get a refund to your PayPal account. Log in to your PayPal account to learn more about how to void a label and the refund policy.

How do my customers get notified of their shipment?

When you create a label for a PayPal transaction, your PayPal account will be notified. The transaction will show as shipped and include the shipment details, like the tracking number. Your customer will also receive an email with tracking details.

Why did ShipStation create a domestic label for an international order?

If you've created a label for an international order using your Stamps.com account in ShipStation, you may notice that the resulting label has an unfamiliar domestic Ship To address. This is because of the Stamps.com Global Advantage Program.

All Stamps.com accounts created after August 6, 2019, are automatically enrolled in the Stamps.com Global Advantage Program. If you select First Class Mail International, Priority Mail International, or Priority Mail Express International as your service, you'll automatically receive a Global Advantage Program label, which ships the parcel to a domestic USPS sorting center first. This sorting center will relabel the shipment before sending it to its final, international destination.

The full list of the hub locations can be found at this link: https://www.goglobalpost.com/about-us-2/.

There are hubs in New York (JFK), Miami (MIA), Chicago (ORD), San Francisco (SFO), Las Vegas (LAS), Dallas (DFW), Houston (IAH), Atlanta (ATL) and Los Angeles (LAX). 

Can a secondary user on my account create shipping labels through ShipStation?

Yes, secondary users are able to use ShipStation to create shipping labels. When setting up a secondary user please ensure the user has "Access APIs and developer support site" selected. Once the secondary user has this permission they will be able to access the ShipStation platform when signed into the PayPal account with their information.

How do I contact ShipStation for support?

You can reach ShipStation customer support via online chat. When logged in to your PayPal Shipping powered by ShipStation account, select the green chat icon at the bottom right of the page.

To learn more about how to ship with ShipStation or get customer support, log in to your PayPal account and visit the ShipStation Help Center. You may also email paypalsupport@shipstation.com and get in contact with ShipStation directly.