Your PayPal Assistant can help with topics related to PayPal. Some dedicated areas it can assist with include:

• Checking the status of a payment or seeking help with making a payment
• Reporting an issue with a purchase or helping you respond to a current case
• Understanding your account status
• Issuing refunds and checking their status
• Reporting suspicious emails
• Adding a card or bank
• Managing phone numbers, addresses, and emails on your profile

If you need assistance with something that’s not on this list, no worries. For many topics, PayPal Assistant can still help you search for answers to any PayPal-related questions from different resources on PayPal’s website, including Legal Agreements, the Help Center, or specific product pages. It learns from all its conversations with you and uses generative artificial intelligence to improve responses over time. For some topics (including credit-related products and some products supported by external partners), PayPal Assistant will only provide suggested articles from the PayPal Help Center.

If you’re on the web, go to the Message Center and click Ask the PayPal Assistant to start chatting.

If you’re on the app, go to the Message Center and tap Ask the PayPal Assistant to start chatting.