How do I reset the password for a Braintree user?
If you have the “Manage Users” role permission on Braintree, you can change passwords for other users in the Control Panel.
Here’s how to change password for a Braintree user:
- Log in to the Control Panel.
- Click on the gear icon in the top right corner.
- Click Team from the drop-down menu.
- Locate the user whose password you want to update.
- Click on the link in “Username, Name, or Email” column.
- Scroll to the “Authentication” section and click Change Login.
- Click Yes to confirm the change.
- The user will receive an email to reset their password or log in using their PayPal credentials.
New passwords must meet the following criteria:
- Be at least 7 characters
- Include at least 1 letter and 1 number
- Can't be one of the last 4 previously used passwords