How do I report a transaction error (i.e. unauthorized account activity or billing error) if I have already filed a case with my financial institution?

If you have already filed a case with your card issuer or bank related to a PayPal payment, please note that filing a case with your financial institution doesn’t constitute notice of an Error to us.

• You may also file a dispute for any unauthorized activity or billing error issues for the full amount of the transaction with PayPal.
• If this transaction was paid using your financial institution and your PayPal balance, to file a dispute for any unauthorized activity or billing error issues on the amount paid using your PayPal balance, you will need to file a dispute directly with PayPal.

To file a dispute, contact our customer service team.

Make sure you file your dispute within the correct dispute-filing timeframe.

Please note for Purchase Protection related issues, if you pursue a dispute with your card issuer, you cannot pursue a dispute/claim with us later. Contacting the seller is often the best way to solve a problem. You can find their contact details by going to your Activity and selecting the payment. They may be able to issue a refund or help with a return.