Policy Updates

This Page

This page details and/or previews updates to PayPal users of changes to the United Kingdom PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.

Upcoming Changes

We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.

Actions Needed

Please carefully review the notices below and familiarise yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.

Notices

Issued: 11 December 2024

Amendments to the PayPal User Agreement
Effective 24 March 2025:

• Pursuant to the UK Online Safety Act 2023, we are clarifying how users can complain about content others may create and actions we may take.

 Review the updated PayPal User Agreement

Introduction of Pool Terms and Conditions
Effective 13 November 2024:

• We are introducing a new feature called Pool for consumers. Pool is a feature offered by PayPal to consumers to create a pool to receive funds for a specified purpose, and for contributors to contribute funds to a pool. The Pool terms and conditions will only apply to users if they choose to use Pool and agree to them before using this new feature. Users can learn more about how we use their personal data when they use our Services, including Pool, in the Privacy Statement.

 Review the Pool Terms and Conditions

Issued: 22 January 2025

Amendments to the PayPal User Agreement
Effective 24 March 2025:

• We are amending the User Agreement to reflect rules introduced by the Payment Systems Regulator that apply to certain types of fraud, referred to as Authorised Push Payment or APP fraud. The amended User Agreement explains how these rules apply to PayPal users.

 Review the updated PayPal User Agreement