What should I do if my balance is negative?

If your account balance is negative, check your recent activity to find out why.

If you think your balance is negative because someone used your account, report it immediately in the Resolution Center.

You can resolve your negative balance by logging in to your PayPal account and clicking the "Resolve Negative Balance" link. You can choose the amount and how to add it, to bring your balance to zero.

Here’s how to mail us a check, a money order, or a cashier's check:

1. Make the payment payable to PayPal Inc.
2. Write your name and the email address registered with PayPal on the payment.
3. Send the payment to:

Please note:

• A cheque normally takes 7 working days (from the date we receive it) to be credited to your account.
• A banker's draft or a postal order usually only take 2 working days to be credited to your account once we receive it.

Accounts paid by a personal check must remain in good standing for 30 days before the account can be reviewed.

While your account balance is negative, any payments you receive in your PayPal account will be applied to the outstanding balance, and any refunds you attempt will be funded by your primary bank.

If you don't resolve the negative balance within 120 days, your account will be locked, and you won’t be able to log in without contacting our customer support first.