How do I add staff to my Zettle POS?
How do I add staff to Zettle POS?
If you created a Zettle POS account after August 9, 2023, staff members could be added and managed from your PayPal account by:
- Go to Account & Settings.
- Select Staff account settings.
- Click Manage Staff Accounts to be redirected to PayPal.
- Click Add User and enter the relevant information and click Continue.
- Now set the permissions for the staff user by selecting Use Zettle by PayPal tools.
- Finalize the creation of your staff account.
Your staff member will receive an email to finish the registration by creating their login credentials.
If you created a Zettle POS account before August 9, 2023, you would need to add and maintain staff accounts on both Zettle & PayPal separately:
- Go to Account & Settings.
- Select Staff account settings.
- Enter the staff member’s name and email address.
- Click Send Invite.
Your staff member will receive an email with a link. They can choose a password and sign into the Zettle POS app when they click it.
If you want to give your staff access to customer support, make sure they’re also added as a user on your PayPal Business Account.
I created a staff member but received an error message.
When creating a secondary user directly from PayPal, you’ll get an error if you have already added this User to Zettle POS with the same email address.
The solution is to use an alternative email address for this User.
Staff users can:
- Sign in to the Zettle app using their own login details
- Accept payments on behalf of the organisation
- Refund payments
- Call customer support
Staff users can't:
- Edit the organisation's details
- Add, change, or delete products from the product library
- Sign in to the owner's Zettle account
- Invite other staff members
When downloading an overview of your transactions, you can see which of your staff members have made a specific sale.
If you want to give your staff access to customer support, make sure they’re also added as a user on your PayPal Business account.