Occasionally, something can go wrong with an order. Here’s our handy guide to help prevent disputes and chargebacks.
Buyers may not resort to a dispute or chargeback if they can talk to you about the issue. Provide an email address or phone number, or even call buyers in advance when you're selling higher-priced items.
No one likes to wait. Respond quickly and professionally to all reasonable buyer inquiries.
If a customer tells you that they’re going to file a chargeback with their credit card company, ask them to open a dispute in the PayPal Resolution Center instead. This will give you and your buyer the chance to work things out.
Make sure your return and refund policies are easy to find and understand.
Our information does not constitute legal, financial or business advice. We are not responsible for your decision on disputes and chargebacks. Always do your own research and seek professional advice if needed.