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Seller Protection
If you are sent an unauthorized payment – for example, from a hacked account – or a buyer claims through PayPal's Buyer Protection Program that they didn't receive their item, our Seller Protection policy may cover you for the full amount of the payment on eligible sales.
For more information, see our User Agreement.
Buyer Protection
If an eligible item that you’ve bought online doesn’t arrive, or doesn’t match the seller’s description, PayPal's Buyer Protection may reimburse you for the full amount of the item plus postage. Buyer Protection may cover your eligible online purchases, on eBay or on any other website, when you use PayPal. It also covers you when you make a payment on PayPal's website. Conditions apply.
For more information on the specific terms of the Buyer Protection applying to you, see our User Agreement.
What's Covered?
Purchase of most goods that can be posted and which do not violate PayPal policies. Here are a few examples of situations where an item doesn’t match the seller’s description: You bought a book and got a DVD, you bought a new item but got something that was used, you bought 3 items but only got 2, the item was damaged during delivery, the item is missing major parts (that the seller didn’t disclose), or you purchased an authentic brand but got a fake instead.
What's not Covered?
Items like real estate, motorized vehicles (of any kind), custom made items, industrial machinery (for manufacturing), prepaid or gift cards, anything you buy in person, or items that violate PayPal's policies.
Refunds
If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs. Limitations apply.
We’re here for you
Get our full support for unauthorized transactions, claims or any other concern you might have. Just reach out to our Customer Service.