Last updated on 31 July 2020
Last updated on 31 July 2020
These PayPal Seller Protection terms apply to sellers in the following countries: Andorra, Bahrain, Botswana, Croatia, Faroe Islands, Georgia, Greenland, Iceland, Jordan, Kazakhstan, Kenya, Kuwait, Lesotho, Mauritius, Moldova, Monaco, Morocco, Mozambique, Oman, Qatar, Saudi Arabia, Senegal, Serbia, South Africa and United Arab Emirates.
1. PayPal Seller Protection.
The PayPal Seller Protection is protection we provide to sellers from claims, chargebacks, or reversals that are based on:
PayPal Seller Protection is available for eligible payments from buyers in any country. If you sell or market to buyers in other countries, you should read the PayPal Buyer Protection policies of the countries in which your target buyers are based (the relevant PayPal Buyer Protection policies are available here) as these policies will apply to you as a payment recipient or seller.
2. Scope of Protection. PayPal will protect you for the full amount of the eligible payment and waive the chargeback fees paid (for debit and credit card-funded transactions), if applicable.
3. Eligibility Requirements. To be eligible for PayPal Seller Protection, you must meet all of the basic requirements listed below under Basic Requirements as well as any applicable additional requirements.
To be covered for Item Not Received protection you must meet both the Basic Requirements and the Item Not Received Additional Requirement listed below under (b).
Intangible Goods additional requirements
For the sale of intangible goods and services to be eligible for Seller Protection, the sale must meet the basic requirements and the following additional requirements:
4. Establishing proof of shipment or proof of delivery
Physical Goods The following is required as proof of shipment or delivery for physical goods: | |
Proof of shipment |
Proof of delivery |
Online or physical documentation from a shipping company that includes:
|
Online or physical documentation from a shipping company that includes: The date of delivery and/or "delivered" status of the item or service.
IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure, especially when shipping goods internationally, that your carrier can provide ‘delivered' status at the correct address, or your Seller Protection claim may be denied. |
Intangible Goods The following is required as proof of shipment or delivery for intangible goods: |
For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either:
|
Signature confirmation currency thresholds
Signature Confirmation as described below for payments of $750 USD or more (or the following equivalents), save for sellers having a PayPal account registered in Albania, Andorra, Bosnia and Herzegovina, Croatia and Ukraine to whom such requirement won’t apply):
Currency |
Amount |
Currency |
Amount |
Australian Dollar |
$850 AUD |
New Zealand Dollar |
$950 NZD |
Brazilian Real |
R$1,750 BRL |
Norwegian Krone |
4,600 NOK |
Canadian Dollar |
$850 CAD |
Philippine Peso |
34,000 PHP |
Czech Republic Koruna |
15,000 CZK |
Polish New Zloty |
2,300 PLN |
Danish Krone |
4,100 DKK |
Russian Ruble |
27,000 RUB |
Euro |
550 EUR |
Singaporean Dollar |
$950 SGD |
Hong Kong Dollar |
$6,000 HKD |
Swedish Krona |
4,950 SEK |
Hungarian Forint |
170,000 HUF |
Swiss Franc |
700 CHF |
Israeli New Shekel |
2,700 ILS |
Taiwan New Dollar |
23,000 TWD |
Japanese Yen |
¥77,000 JPY |
Thai Baht |
24,500 THB |
Malaysian Ringgit |
2,500 MYR |
U.K. Pound Sterling |
£450 GBP |
Mexican Peso |
$10,000 MXN |
U.S. Dollar |
$750 USD |
5. Items/Transactions not Eligible for PayPal Seller Protection.
The following are examples of items/transactions not eligible for PayPal Seller Protection: