Last updated on 6 May 2024
Last updated on 6 May 2024
This page shows important changes that were made to the PayPal service, its User Agreement, or other policies.
*For past policy updates earlier than March 2014, please view this pdf.
*For past policy updates between April 2014 and Dec 2018, please view this pdf.
This Page
This page details and/or previews updates to PayPal users of changes to the Hong Kong SAR PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the User Agreement.
Notices
Issued: December 7, 2023
Amendments to the PayPal User Agreement
Effective February 1, 2024:
Review the updated PayPal User Agreement
Amendments to PayPal’s Seller Protection Program
Effective February 1, 2024:
Review the updated Seller Protection Program
Amendments to the PayPal Payouts Terms and Conditions
Effective February 1, 2024:
This Page
This page details and/or previews updates to PayPal users of changes to the Hong Kong SAR PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective 26 June 2023 we are:
This Page
This page details and/or previews updates to PayPal users of changes to the Hong Kong SAR PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices. Note that additional changes could be made to previewed agreements on or before the effective dates listed, provided the applicable notice requirements are met.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. By continuing to use our services after the changes take effect, you agree to be bound by those changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective 7 September 2022:
This Page
This page details and/or previews updates to PayPal users of changes to the Hong Kong SAR PayPal User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Changes to our notice practices
We will no longer be sending you, or other users in your market, emails about changes to our legal agreements unless we elect to do so as a courtesy. In accordance with our PayPal User Agreement, we will continue to post notice of changes which reduce your rights or increase your responsibilities on our Policy Updates page at least 14 days before such changes take effect. Please continue to check our Policy Updates page for such notices. By continuing to use our services after any such changes take effect, you agree to abide and be bound by those changes.
Amendments to the PayPal User Agreement
Effective 16 March 2022 we are:
Review the updated User Agreement.
Review the updated Seller Protection program.
Amendments to all applicable Legal Agreements
Effective: 16 March 2022, we are:
This Page
This page details updates to PayPal users of changes to the Hong Kong User Agreement or other online agreements, policies, or statements that require notice. You can also review Past Policy Updates notices.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you to accept such changes. However, if you would prefer to decline them, then you will need to close your PayPal account prior to the applicable effective date, as described in the user agreement.
Amendments to the PayPal User Agreement
Effective 1 December 2021 we are:
Review the updated User Agreement
Amendments to the Data Protection Addendum for Card Processing Products
Effective 1 December 2021 we are:
Review the updated Data Protection Addendum for Card Processing Products
This Page
This page displays policy updates which notify users of important changes to the PayPal Hong Kong Limited User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.
Amendments to the PayPal User Agreement
Effective: 10 September 2021
To review the updated User Agreement, please click HERE.
Amendments to the Alternative Payment Method Agreement
Effective: 10 September 2021
Amendments to the PayPal Acceptable Use Policy
Effective: 10 September 2021
Amendments to the PayPal Alternative Payment Methods Agreement
This Page
This page displays policy updates which notify users of important changes to the PayPal Hong Kong Limited User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.
Amendments to the PayPal User Agreement
Effective: 31 May 2021
Amendments to the PayPal Advanced Credit and Debit Card Agreement
Effective: 31 May 2021
To review the updated User Agreement, please click HERE.
This Page
This page displays policy updates which notify users of important changes to the PayPal Hong Kong Limited User Agreement or other online agreements, policies, or statements. Please go to “Past Policy Updates” to view previous policy updates.
Upcoming Changes
We’re making changes to certain agreements (listed below) that govern your relationship with PayPal. These changes will take place automatically on the corresponding effective date(s) shown below.
Actions Needed
Please carefully review the notices below and familiarize yourself with the upcoming changes. Otherwise, no further action is needed from you. If you would prefer to decline such changes you will need to close your PayPal account prior to the applicable effective date.
Amendments to the PayPal User Agreement
Effective: 26 February 2021
To review the updated User Agreement, please click HERE.
Please read this document.
We’re making changes to the legal agreements that govern your relationship with PayPal.
We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.
There is no further action needed from you as these changes will take place automatically on the Effective Date shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date.
Updates to the Online Agreements for PayPal Hong Kong Limited
Effective: 31 October 2020
We’re making the following changes to the User Agreement:
We’re making the following changes to the PayPal Advanced Credit and Debit Card Agreement (previously the Website Payments Pro Hosted Solution and Virtual Terminal Agreement):
To review the updated User Agreement, please click Here.
To review the updated Advanced Credit and Debit Card Agreement, please click Here.
Please read this document.
We’re making changes to the legal agreements that govern your relationship with PayPal.
We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.
There is no further action needed from you as these changes will take place automatically on
July 31, 2020.
In the event you would prefer to decline these changes and close your account, you can do so prior to July 31, 2020 without incurring any additional charges.
All changes and updates to the legal agreements are on this page highlighted in italic. This highlighting shall ensure better traceability of the changes and updates applied.
Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted. This does also apply where we have corrected or standardized numbering and references.
Updates to the PayPal User Agreement
Effective date: July 31, 2020
You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
Making A Payment – Buyer Protection
In this section, we have re-introduced the PayPal Buyer Protection Policy into the user agreement and reworded its terms for global alignment.
Receiving Payments – Impact of PayPal Buyer Protection on Sellers
We have amended the wording in the "Impact of PayPal Buyer Protection on Sellers" sub-section: If you are a seller and lose a claim under PayPal Buyer Protection and the buyer’s claim was that the item received was Significantly Not as Described, you may not receive the item back, or you may be required to accept the item back and pay for the return shipping costs.
Receiving Payments – PayPal Seller Protection
As with PayPal Buyer Protection, in this section we have re-introduced the PayPal Seller Protection Policy into the user agreement and reworded its terms for global alignment.
Fees Policy
3.5. Receiving Payments Through QR Codes in Person
We have introduced a new section 3.5. in our Fees Policy outlining the fees that will apply to (casual) sellers for receiving payments through our new QR code solution.
Please read this document.
We’re making changes to the legal agreements that govern your relationship with PayPal.
We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.
There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.
Updates to the PayPal Alternative Payment Methods Agreement
Effective Date: March 19, 2020
You can find the current PayPal Alternative Payment Methods Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
1. No additional fees for receiving international APM payments
We have amended section 3 (Using APM functionality) to clarify that the additional percentage-based fee for receiving international commercial transactions set out in the User Agreement does not apply when you receive APM payments.
Updates to the PayPal Acceptable Use Policy
Effective Date: March 19, 2020
You can find the PayPal Acceptable Use Policy currently in force by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
The contact information in the sections headed “Activities Requiring Approval” and “Violations of the Acceptable Use Policy” has been updated. Instead of sending an email to PayPal, you can complete a webform to submit your query or filing under those sections.
Updates to the User Agreement
Effective Date: June 16, 2020
You can find the current PayPal User Agreement by clicking here or accessing it via the “Legal” or “Legal Agreements” footer on most PayPal site pages.
1. Actions We May Take If You Engage In Any Restricted Activities - Violations of the Acceptable Use Policy (new section)
We have added a new section which sets out our rights to deduct amounts in respect of damages which arise when you use your PayPal account primarily for the purposes of your trade, business, craft or profession and you violate the Acceptable Use Policy. The new section reads as follows (shown with headings of the root clauses for context and abridged for brevity, with amendments underlined):
“…
Restricted Activities And Holds
…
Actions We May Take if You Engage in Any Restricted Activities
…
If you use your PayPal account primarily for the purposes of your trade, business, craft or profession and you violate the Acceptable Use Policy, then:
PayPal may deduct such damages directly from any existing balance in any PayPal account you control.
…”
2. Other Legal Terms – Our Rights – Information About You
We have amended the section headed “Other Legal Terms – Our Rights – Information About You” to clarify your obligations to provide PayPal with information about you to facilitate our actions described in the user agreement, enable us to reduce the risk of fraud or comply with our regulatory (including anti-money laundering) obligations. The section headed “Other Legal Terms – Our Rights – Information About You” now reads as follows (shown with headings of the root clauses for context, with amendments underlined):
“…
Other Legal Terms
…
Our Rights
…
Information About You
We may request information from you as we reasonably require to facilitate our actions described in this user agreement, enable us to reduce the risk of fraud or comply with our regulatory (including anti-money laundering) obligations. You must comply with these requests in a timely fashion. This may involve you faxing, emailing or otherwise providing to us at your own expense identification documents and information about your finance and operations (such as your most recent financial statements and merchant processing statements).
…”
3. Other changes
Sections of the PayPal User Agreement have been amended to clarify and reorganise existing wording and correct minor typographical errors including the following existing sections:
Section |
Amendment |
About Your Account – Welcome to PayPal! (last paragraph) |
The reference to “60 days” has changed to “14 days”. |
About Your Account – Closing Your PayPal Account (last paragraph) |
The reference to “60 days” has changed to “14 days”. |
Policy Updates
Last update: February 13th, 2020
Please read this document.
We’re making changes to the legal agreements that govern your relationship with PayPal.
We encourage you to carefully review the notices below so that you are familiar with these upcoming changes.
There is no further action needed from you as these changes will take place automatically on the Effective Dates shown below. In the event you would prefer to decline these changes and close your account, you can do so prior to the Effective Date without incurring any additional charges.
UPDATES TO THE FEES POLICY
With effect towards March 16th, 2020 we make the following change to the Fees Policy:
4.3. Commercial Transaction Refund Fee
We have amended Section 4.3. the Fees Policy to reflect that going forward in the event of a refund of a Commercial Transaction, the fees originally paid to receive the payment are not returned.
For the avoidance of doubt, this applies to refunding received Commercial Transactions only, Personal Transaction are not affected by this amendment.
Updates to the User Agreement
Effective: 11 December 2019
We’re unveiling an entirely redesigned User Agreement for our customers. We’ve worked hard to make this new User Agreement a more user-friendly experience with content that makes it easier for you to understand your rights and obligations when it comes to using PayPal’s products and services.
Here’s what we’ve done:
B. An updated User Agreement will be available after 10 October 2019. Please click HERE to view once available.
UPDATES TO THE PAYPAL USER AGREEMENT
With effect towards August 19, 2019 we make the following changes to the PayPal User Agreement:
3.1. Sending PayPal Payments
We have amended clause 3.1.d. on refused and reversed transactions, with a special focus on transactions which have been subject to a currency conversion:
We may allow the recipient of your payment to:
We will return the amount of any refused payment or refunded payment to your Balance. We will return the amount of an unclaimed payment to your Balance within 30 days after the date you initiated the payment.
If any amount of any payment is returned to you in any of the ways outlined above, we may convert the returned amount for you into either:
If the original payment you sent involved a currency conversion we will convert the returned amount from the currency received by the recipient as follows:
We may also automatically withdraw the returned amount from your Balance and transfer the funds back to the funding source you used for the original payment. Withdrawals can also involve a currency conversion.
We may decide to not charge your original Funding Source for the original payment in the first place if the amount is returned to your Balance as outlined above before the payment from your original Funding Source to PayPal to fund your original payment has settled.
The returned amount could be lower in value than your original payment amount. This can happen as a result of:
PayPal is not responsible for any loss resulting from the recipient's decision to refuse or refund your payment, except to the extent that a refund sent by the recipient is a payment executed incorrectly by PayPal.
3.2. Receiving PayPal Payments
e. Your Refund Policy, Data Protection, Privacy Policy and Security
For better overview, we have divided clause 3.2.e. into sub-clauses. With the exception of adding the new sub-clauses 3.2.e.i.., 3.2.e.ii., and 3.2.e.iii. and the respective headlines, we have not applied any further changes.
5. Fees and Currency Conversions
We have divided our previous clause 5.2. Currency Conversion into two sub-clauses (5.2. Currency Conversion and 5.3. Currency Conversion Choices), but did not make any change to the actual content.
UPDATES TO THE FEES POLICY
With effect towards October 21, 2019 we make the following change to the Fees Policy:
4.1. Currency Conversion Fee
We will increase the Currency Conversion Fee according to clause 4.1. of the Fees Policy from 2.50% to 3.00% as well as some of the fees for other transactions as per the table below:
A4.1. Currency Conversion Fee
For currency conversions processed in your PayPal Account outside or prior to a Personal Transaction or a Commercial Transactions (including, but not limited to converting a Balance to another currency before withdrawal) as well as for transaction requiring a currency conversion for which the Seller has agreed to bear the Fee PayPal shall charge of Fee in an amount equal to 3.00% above the transaction exchange rate («Currency Conversion Fee») according to clause 5.2. of the PayPal User Agreement.
CURRENCY CONVERSION FEE ACCORDING TO CURRENCY | |
Currency converted to |
Currency Conversion Fee |
Australian dollars (AUD) |
4.00% |
Brazilian real (BRL) |
4.00% |
British pounds sterling (GBP) |
4.00% |
Canadian dollars (CAD) |
4.00% |
Czech koruna (CZK) |
4.00% |
Danish kroner (DKK) |
4.00% |
Euros (EUR) |
4.00% |
Hong Kong dollars (HKD) |
4.00% |
Hungarian forint (HUF) |
4.00% |
Israeli new shekels (ILS) |
4.00% |
Japanese yen (JPY) |
4.00% |
Malaysian ringgit (MYR) |
4.00% |
Mexican pesos (MXN) |
4.00% |
New Taiwan dollars (TWD) |
4.00% |
New Zealand dollars (NZD) |
4.00% |
Norwegian kroner (NOK) |
4.00% |
Philippine pesos (PHP) |
4.00% |
Polish zloty (PLN) |
4.00% |
Russian rubles (RUB) |
4.00% |
Singapore dollars (SGD) |
4.00% |
Swedish kronor (SEK) |
4.00% |
Swiss francs (CHF) |
4.00% |
Thai baht (THB) |
4.00% |
US dollars (USD) |
4.00% |
Other than that, clause 4.1. and all other provisions of the Fees Policy remain unchanged.
Last update: January 30, 2019
This page shall serve as advance information for PayPal Users with regards to important upcoming changes of PayPal Services, the PayPal User Agreement, and other policies (collectively, the “Legal Agreements”).
Please read this document carefully as PayPal will change the Legal Agreements with effect to April 29, 2019.
You do not need to do anything to accept the changes as they will automatically come into effect on April 29, 2019.
Should you decide you do not wish to accept the changes, you can notify us prior to December 11, 2018 to close your account (https://www.paypal.com/ch/cgi-bin/?&cmd=_close-account) immediately without incurring any additional charges.
All changes and updates to the Legal Agreements are on this page highlighted in italic. This highlighting shall ensure better traceability of the changes and updates applied.
Amendments made for linguistic adjustment, to correct or remove orthographical and grammatical mistakes, or changes to the formatting are not highlighted. This does also apply where we have corrected or standardized numbering and references.
Updates to the PayPal User Agreement
We have made the following amendments to our PayPal User Agreement:
3.2. Receiving PayPal Payments
In clause 3.2., we have added the following information for merchants as a new introduction to the clause:
3.2. Receiving PayPal Payments
PayPal may allow anybody to initiate a payment resulting in the issuance of transfer of E-Money to your PayPal Account. By integrating into your online checkout/platform any functionality intended to enable a payer without a PayPal Account to send a payment to your PayPal Account, you agree to all further terms of use of that functionality which PayPal will make available to you on any page on the PayPal or Braintree website (including any page for developers and our Legal Agreements page) or online platform. Such further terms include the PayPal Local Payment Methods Agreement.
Updates to the PayPal Buyer Protection Policy
We have made the following amendment to the PayPal Buyer Protection Policy:
5.1. Timelines
In clause 5.1., we have changed the timelines from a fixed ten days to a more flexible timeline reflecting the individual case:
5.1. Timelines
The Buyer must reply in a timely manner to any questions asked by PayPal in regards to the PayPal Buyer Protection Claim. PayPal may decline the Claim if the Buyer does not provide an answer within the stated timeframe. PayPal may extend this timeframe in case of extraordinary circumstances which are outside the control of the Buyer.
Notice of amendment to the PayPal Privacy Statement
We’re making changes to the Privacy Statement that provides information on how we use your data.
We've provided additional details on how we use data when you transact with your friends, as well as more information on how we use data to prevent fraud and risk.
You can review the changes and the current Privacy Statement here.