Last updated on 25 June 2016
Last updated on 25 June 2016
PayPal Seller Protection is available to:
If you sell or market to buyers in other countries, you should read the PayPal Buyer Protection policies of the countries in which your target buyers are based (the relevant PayPal Buyer Protection policies are available here) as these policies will apply to you as a Payment Recipient or Seller.
PayPal Seller Protection does not apply to Claims, Chargebacks and/or Reversals for the reason that the purchase was Significantly Not as Described (SNAD) nor for items that you deliver or are picked up in person.
How much protection is provided by PayPal Seller Protection in Turkey and Israel?
PayPal will pay you the full amount of an eligible payment the subject of the Claim, Chargeback, or Reversal and waive the Chargeback Fee, if applicable.
The PayPal Seller Protection for Unauthorized Payments and Item not Received Chargebacks will apply, unless over the past 30 days:
PayPal will notify You by e-mail if your eligibility for PayPal Seller Protection for Unauthorized Payments is declined based on the above requirements or if you may be eligible for PayPal Seller Protection again.
What happens when a buyer files a Claim, Chargeback, or Reversal?
PayPal will place a temporary hold on the funds in your Account to cover the full amount of the Claim, Chargeback, or Reversal.
If the payment is not covered by PayPal Seller Protection, PayPal will remove the funds from your Account and return the payment to the buyer. In addition, you will be responsible for PayPal’s Chargeback Fee, if applicable.
What are the eligibility requirements for PayPal Seller Protection in Turkey and in Israel?
What are the postage requirements for Sellers in Turkey and Israel?
Type of shipping |
Protection for Unauthorised Payment |
Protection for Item Not Received |
National/international |
Proof of Postage |
Proof of Delivery |
If the payment is for pre-ordered or made-to-order goods, postage is required within the timeframe specified in the shipment policy or other specification on the Merchant’s website. For all other national shipping services (and international shipping), PayPal requires a Proof of Delivery, whatever the value of the item.
What is “Proof of Postage” for Sellers in Turkey and Israel?
Online or physical documentation from a postal company that includes all of the following:
What is "Proof of Delivery" for Sellers in Turkey and Israel?
“Proof of Delivery (for tangible items)” means online documentation from a postal company that includes (or where the postal company warrants that they have obtained) all of the following:
"Proof of Delivery (for intangible or virtual items or services)” is any compelling evidence to show the purchase order was fulfilled and includes all of the following:
NOTE: Although Buyer Protection extends coverage to buyers for intangible items, Seller Protection does not apply to intangible items.
What are examples of items/transactions/cases that are not eligible for Seller Protection for Sellers in Turkey and Israel?
Disputes filed directly with PayPal in the Online Resolution Center
Suspension of Eligibility for PayPal Seller Protection
We may suspend your eligibility for PayPal Seller Protection if we hold a reasonable belief that there is an increased risk associated with your account. In assessing a risk, we will consider the:
We may suspend your eligibility for PayPal Seller Protection if it is linked or associated with another account which has been suspended.
We will lift the suspension provided we no longer hold a reasonable belief that there is an increased risk associated with your account.
If we reasonably believe a risk still exists, we may in our sole discretion, require you to take certain action in order to lift the suspension of your eligibility for PayPal Seller Protection. You must follow our directions as reasonably required by PayPal within the timeframe specified.
We will notify you by email if we suspend or lift the suspension of your eligibility for PayPal Seller Protection.