Why did I get result code 7?

Multiple issues can produce this error. Review the following scenarios based on your account type and the error message, review the possible causes, and double-check the values in your API call.

Payflow Pro / Payflow Link Merchants

• Field Format Error: Invalid information entered: A field name was entered incorrectly. Review your code and verify the following details:
  • All field names are spelled correctly.
  • The data being passed is the proper length (if you use length tags).
  • The parameter string being sent doesn't contain extra ampersands (&) or equal signs (=).
  • If data contains an ampersand or equal sign (for example, "Bill & Bob's Tackle Shop"), send the data using the length tag function.

See also:
Payflow Gateway Developer Guide and Reference.

• Field Format Error: ORIGID missing:
  • Check that the transaction ID being passed in the ORIGID field is formatted correctly.
  • Check that the transaction ID matches the one in the original transaction.
  • Make sure the ID is in uppercase. For example, "vaq1na52638456" is incorrect. The correct format is "VAQ1NA52638456."

• Field Format Error: DL missing:
  • The driver's license number may be missing or invalid. Provide a valid license number.
  • For a TeleCheck transaction, the driver's license number must be included in the parameter string sent to PayPal for processing. Add the license number to the parameter string.

See also:
Payflow Gateway Developer Guide and Reference.

• Field Format Error: AUTHCODE=XXXXX:
  • The authorization code is incorrect. Provide the correct code.
  • The voice authorization code (AUTHCODE) must be a six-digit number. Check that your code has six digits.
  • If digits are missing, contact your merchant bank, American Express, or Discover to find out if you need to add leading zeros.

• Field Format Error: Web Credit Invalid, Result Code 7:
  • The wrong authorization method was used to issue an AC credit. Change the authorization method to match the original transaction.
  • Authorization methods include:
  • • Telephone (TEL) - Can't be refunded.
    • Internet (WEB) - Can't be partially refunded; only full refunds are allowed.
    • Re-presented Check Entry (RCK).
    • Other (PPD).

• Field Format Error: Invalid FREQ:
  • The parameter string being passed in the PAYPERIOD field is formatted incorrectly. Reformat the string.
  • The parameter string contained lowercase letters. Check that all letters are uppercase.

See also:
Payflow Recurring Billing Service User’s Guide.

PayPal Payments Advanced/PayPal Payments Pro Merchants

This error may occur if incorrect billing information is sent while processing through PayPal; for example, if you send COUNTRY, MERCHANTCOUNTRYCODE, or BILLTOCOUNTRY as “036” or “Australia.” Set these parameters using the two-character ISO standard per our Country and Region codes page.

See also:
RESULT Values and RESPMSG Text