How does PayPal manage disputes?
When notified of a dispute, you can use our Disputes API to manage customer disputes. Visit our Disputes API integration guide to learn how to automate dispute processes in your integration.
You can locate new disputes in the All open cases section of your Resolution Center Dashboard. For more information, visit How to respond to your dispute.
See also:
Disputes API (REST)
Understanding disputes, claims, chargebacks, and bank reversals
Resolving disputes, claims, and chargebacks