Removing limitations from your account.

Your account may be temporary limited for a number of reasons. It might be due to unusual or suspicious activites detected or an incomplete KYC.

All new Business account requires you to confirm your identity (KYC). Learn more about how to complete KYC.

Once you've completed the steps required, we'll review and reply you via email.

Once we've verified your account, the limitations will be lifted. Sometimes, all that's needed is a change of security questions and password.

What might cause a limitation? Depending on the type of account you have, your account may be limited for a number of reasons.

Incomplete KYC. Submit the relevant documents to confirm your identity and remove limitations from your account. More about KYC requirement details.
Unauthorised account use. Someone could be using your business account without your knowledge.
Increased buyer issues. Poor performing sellers with an increase of complaints, claims and chargebacks from buyers.
Business is not compliant. Your business is not compliant with our Acceptable Use Policy, such as seling counterfeit goods, prescription drugs or guns.
Unexpected business changes. There are suspicious activites of selling irregularities and spike in sales volume.

Unauthorised account use. If we suspect someone could be using your account without your knowledge, we'll limit the account and look into any fraudulent activities.
Unauthorised behavior alert. We'll secure your account if your debit or credit card issuer alerts us that someone has used your card without your permission, prevent any further fraudulent activities.

To remove the limitations on your account, we may ask for some relevant documents like the ones below.

Documents Required	Purpose
Proof of address like bank statement or utility bill	These documents help us verify your identity for KYC or if there is unusual activities.
Proof of identity like passport or driver's license	This information helps us verify your identity for KYC or if there is unusual activities.
Proof of business	This information provides evidence of a valid business registration and business ownership for KYC.
Supplier's invoices with contact information	This helps us determine the inventory source and validate that you have the items you're selling in stock.
Payment information	When an invoice is unavailable, we'll review the following information about your payments: The item or service sold The buyer's name and address Proof of shipment to verify that order was delivered
Shipping or Tracking information	This information enables us to verify that customer orders are being fulfilled.