Last updated on 1 July 2024
Last updated on 1 July 2024
If you sell a good or service to a buyer, you may be eligible for PayPal’s Seller Protection program, which terms and conditions are set forth herein and form part of the User Agreement. When it applies, PayPal’s Seller Protection program entitles you to retain the full purchase amount. PayPal determines whether your claim is eligible for PayPal’s Seller Protection program based on the eligibility requirements, any information or documentation provided during the resolution process, or any other information PayPal deems relevant and appropriate under the circumstances. There is no limit on the number of payments eligible for PayPal’s Seller Protection program. By accessing the Transaction Details page in your PayPal account you can identify transactions that may be eligible for protection under this program. PayPal’s Seller Protection program may apply when buyer(s) claim that:
PayPal’s Seller Protection program may also apply when a transaction is reversed because of a successful chargeback by a buyer because they did not authorize the card-funded payment.
This section describes PayPal’s Seller Protection program as it applies to you, but you should also be familiar with the Impact of various purchase protection processes on sellers.
To be eligible for PayPal’s Seller Protection program, all of the following basic requirements must be met, as well as any applicable additional requirements:
To be eligible for PayPal’s Seller Protection program for a buyer’s Item Not Received claim, you must meet the basic requirements and the additional requirement listed below:
For the sale of intangible goods and services to be eligible for PayPal’s Seller Protection program, the sale must meet the basic requirements and the following additional requirements:
The following is required as:
Physical Goods The following is required as proof of shipment or delivery for physical goods: | |
Proof of shipment |
Proof of delivery |
Online or physical documentation from a shipping company that includes:
|
The proof of delivery for tangible items is online or physical documentation from a shipping company that includes:
IMPORTANT: Your choice of carrier and shipment options with that carrier can have a big impact on your ability to meet the proof of delivery requirements. Please ensure, especially when shipping goods internationally, that your carrier can provide ‘delivered’ status at the correct address, or your Seller Protection claim may be denied. PayPal’s Seller Protection program does not apply to intangible items, however, having proper proof of delivery can help a seller win a buyer’s Item Not Received Purchase Protection claim. |
Intangible Goods The following is required as proof of shipment or delivery for intangible goods: |
For intangible or digital goods, proof of shipment or delivery means compelling evidence to show the item was delivered or the purchase order was fulfilled. Compelling evidence could include a system of record showing the date the item was sent and that it was either:
|
Signature confirmation currency thresholds
Currency |
Transaction value |
Currency |
Transaction value |
Australian Dollar: |
850 AUD |
New Zealand Dollar: |
950 NZD |
Brazilian Real: |
1,750 BRL |
Norwegian Krone: |
4,600 NOK |
Dollar: |
850 CAD |
Philippine Peso: |
34,000 PHP |
Czech Koruna: |
15,000 CZK |
Polish Zlotych: |
2,300 PLN |
Danish Krone: |
4,100 DKK |
Russian Ruble: |
48,000 RUB |
Euro: |
550 EUR |
Singapore Dollar: |
950 SGD |
Hong Kong Dollar: |
6,000 HKD |
Swedish Krona: |
4,950 SEK |
Hungarian Forint: |
170,000 HUF |
Swiss Franc: |
700 CHF |
Israeli Shekel: |
2,700 ILS |
Taiwan New Dollar: |
23,000 TWD |
Japanese Yen: |
77,000 JPY |
Thai Baht: |
24,500 THB |
Malaysian Ringgit: |
3,100 MYR |
U.K. Pounds Sterling: |
450 GBP |
Mexican Peso: |
10,000 MXN |
U.S. Dollar: |
750 USD |
The following items or transactions are not eligible under PayPal’s Seller Protection program:
If PayPal determines that you had an excessive number of claims, chargebacks, or reversals during a given period, you may become ineligible for PayPal's Seller Protection program. In such an event, PayPal will send you with a written notice. If subsequently the number of claims, chargeback or reversals in your Account reduces, you may become eligible for PayPal's Seller Protection program again and in such case, PayPal will notify you in writing of your eligibility.