Policy updates

AMENDMENTS TO THE CHARITY USER AGREEMENT


Effective Date: 29th, May, 2021

A summary of changes follows:


  1. We are clarifying the processes around acceptance and termination of this charity user agreement.
  2. We are clarifying the definitions of Eligible Charity and Enrolled Charity under a new definition section, and the requirements to remain as an Enrolled Charity under this charity user agreement.

AMENDMENTS TO THE DONATION DELIVERY POLICY


Effective Date: 17th July, 2020

A summary of changes follows:

  1. We have added a description of how we may accelerate the payment of grants in response to natural disasters, humanitarian crises or other events requiring urgent action.

Previous policy versions

Charity User Agreement, effective October 2018 through 29th May 2021
Charity User Agreement

PayPal Giving Fund Australia is a Public Ancillary Fund (ABN 65 106 950 945) (“PayPal Giving Fund”, “we,” “us,” or “our”) registered with the Australian Charities and Not-for profits Commission and endorsed by the Australian Taxation Office as a tax concession charity and deductible gift recipient. We accept charitable donations and make grants to Eligible Charities. “Eligible Charities” includes the funds, authorities or institutions that:


  • are charitable or would be a ‘charity’ within the meaning of the Charities Act 2013 (Cth) if it were not a ‘government entity’ as defined in that Act (with the exception of public and private ancillary funds); and
  • gifts to which are deductible under item 1 of the table in section 30-15 of Income Tax Assessment Act 1997 (Cth); and
  • have been verified as to their identity; and
  • do not promote hate, violence, racial intolerance, or engage in money laundering or other illegal activities.

This Charity User Agreement (“Agreement”) is a contract between you and PayPal Giving Fund that explains our commitments to you and our requirements of you as an Eligible Charity. Please read this Agreement, including all linked information, carefully. By accepting any grant from PayPal Giving Fund, you acknowledge that you have read, understood and agree to be bound by this Agreement. You are deemed to have accepted a grant from PayPal Giving Fund, unless, within 5 business days of receiving the grant, you either return the grant to PayPal Giving Fund or contact us requesting to be opted-out of the PayPal Giving Fund program.


  1. Our Relationship with You
  2. Your Eligibility to Register
  3. Your Obligations
  4. Receiving Donations
  5. Donation Deductions and Fees
  6. Taxes
  7. Warranties and Disclaimers
  8. Term and Termination
  9. Miscellaneous Terms and Conditions
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  1. Our Relationship with You

    2. 1.a We solicit donations on our own behalf on our websites, subdomains, and other websites or mobile applications operated by our partners, including the website located at www.paypal.com/au/fundraiser/hub (the “Services”). We accept donations from donors, which we then grant to the Eligible Charity recommended by the donor pursuant to our Charity Certification Policy and Donation Delivery Policy. All donations made by donors are made to PayPal Giving Fund. We also issue receipts to donors for each donation they make to allow donors to deduct their donations as permitted by applicable tax law.

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  2. Your Eligibility

    3. 2.a You may receive a grant from us if you are an Eligible Charity (as defined above).
    You must promptly update and notify us in case of any changes to your status as an Eligible Entity or any state or if local government agency initiates an inquiry into your status.
    You agree to provide any information that we may reasonably request related to your status as an Eligible Entity.

    Eligible Charities must comply with our Charity Certification Policy. We reserve the right to deny or revoke Eligible Charity status to any charity that fails, in PayPal Giving Fund’s sole discretion and determination, to meet these standards. You acknowledge and consent to our use of third-party service providers to review and verify your status as an Eligible Charity.

    2.b If you have access to the PayPal Giving Fund dashboard or other services, you acknowledge and consent to our use of third-party service providers to review and verify the information in your charity profile.

    2.c You may update your charity profile by logging in to your PayPal Giving Fund dashboard (if available) or by contacting us. You agree to update your charity profile as necessary to maintain its accuracy, or when requested by us.


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  3. Your Obligations

    4. 3.a You hereby grant PayPal Giving Fund a non-exclusive licence to use your name, logo and mission statement to identify your organisation as an Eligible Charity on the PayPal Giving Fund website, PayPal’s website, and other websites and services with which we may partner. We acknowledge that you retain ownership of your trademarks, trade names and service marks and any associated goodwill.

    3.b Eligible Charities bear sole responsibility for complying with all laws, rules and regulations applicable to your activities under this Agreement and to your status as an Eligible Charity. You understand that you may have obligations to register under state or local laws regarding charitable solicitations, and that we will not assist with any such registration. You agree that we have no liability for your failure to meet your obligations. You agree to bear all costs associated with your compliance with such requirements.

    3.c You agree to abide by the Charity Certification Policy as well as any other standards we may communicate to you in the course of your use of the PayPal Giving Fund Services.

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  4. Receiving Donations

    5. 4.a We post information about Eligible Charities on the PayPal Giving Fund Website, on the PayPal website, and on other websites and services with which we may partner for purposes of soliciting donations to PayPal Giving Fund. PayPal users and users of other websites and services will have access that information through the Services as well as through the websites and services with which we partner.

    4.b You acknowledge that we make no promise that you will benefit from any donations as a result of your status as an Eligible Charity.

    4.c If you are an Eligible Charity and have an active PayPal account, distributions will be made into the PayPal Account identified in your charity profile. You agree to take any actions necessary to authorise us to make such transfers to you, and you will not hold us liable if you provide us with inaccurate or incomplete information about your PayPal or bank account. Any distribution we may make to you is subject to our Donor Terms of Service, and our Donation Delivery Policy regarding timing of delivery and expenses.

    4.d Donors make their donations to PayPal Giving Fund and not to Eligible Charities. PayPal Giving Fund issues all legally-required tax receipts to Donors. We, in turn, make charitable distributions to qualifying Eligible Charities that are recommended by donors. As a result, any donations your organisation receives pursuant to this Agreement are made by PayPal Giving Fund. PayPal Giving Fund retains exclusive legal control over all donations received from donors, and PayPal Giving Fund exercises its discretion in making grants to you.

    4.e Pursuant to our Privacy Policy, PayPal Giving Fund may disclose to you information about donors, including name and contact information. You may only use this information to acknowledge donations, resolve any issues with donations, and provide a reasonable amount of information about your charitable work. You become the data controller of the donor’s personal information that we provide to you for this limited purpose. You must not use the donor’s personal information for any other purpose without the donor’s further consent, including but not limited to for marketing purposes. You agree you will obtain consent from donors to use the information we provide to you for any purpose beyond what is contained in this clause.

    4.f We reserve the right not to distribute a donation to you (even if you are recommended by a donor for a particular donation), if, in our sole discretion and determination:
    i. we are unable to deliver it (e.g., if the PayPal account and/or contact information in your charity profile is invalid);
    ii. you are in breach of this Agreement;
    iii. doing so would cause us to not comply with applicable laws;
    iv. doing so would bring us into disrepute; or
    v. you otherwise cease to qualify as an Eligible Charity.
    In any such case, we reserve the right to redirect any donation to another Eligible Charity, or to use or dispense with the donation in any manner consistent with our policies and charitable purposes.

    4.g You agree to promptly return to us the full amount of any donation you receive from us if, when you receive it:

    i. this Agreement has been terminated;
    ii. you are not an Eligible Charity; or
    iii. we have notified you that a donor is due a donation refund.
    We may, in our sole discretion, elect to offset a future donation rather than requesting that you return to us an amount that we have already donated to you.

    4.h We provide Eligible Charities with opportunities to benefit from our programs. Requesting not to participate in any particular program or product will generally not affect your eligibility for others or your status as an Eligible Charity.

    4.i Funds granted by PayPal Giving Fund may only be used for charitable purposes. Such funds may not confer an impermissible private benefit on any donor, such as memberships that are not 100% tax deductible, tickets for a charity event, or to honour a legally binding pledge, and may also not be used to engage in, support or promote hate, violence, terrorist activity, related training of any kind, money laundering, or other illegal activities, whether directly or indirectly through support of, or cooperation with, other persons and organisations engaged in such activities.

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  5. Donation deductions and fees

    6. 5.a We do not charge you a fee for becoming an Eligible Charity or for using any of our PayPal Giving Fund services. However, standard PayPal transaction fees apply and certain partners may deduct from your contribution processing or platform fees pursuant to those partners’ policies. You acknowledge that partners may deduct such fees, which they will disclose to you at the time that you complete a donation to PayPal Giving Fund using their site(s) or services.

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  6. Taxes

    7. 6.a Notwithstanding your status as an Eligible Charity, you will be responsible for all sales, use, value added or other similar taxes, duties, levies, charges or assessments applicable or payable in connection with donations made to your organisation pursuant to this Agreement.

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  7. Warranties and Disclaimers

    8. 7.a You represent and warrant that, at all times:

      i. you are an Eligible Charity. You will promptly notify PayPal Giving Fund if you cease to be an Eligible Charity;
      ii. you will utilise donations received from PayPal Giving Fund in a manner that is consistent with such status;
      iii. you will use our Services in compliance with all applicable laws, rules and regulations, including any requirements governing charitable status and solicitation of charitable donations;
      iv. all information provided by you is true and accurate;
      v. you have the right to provide all information provided by you, the right to authorise us to use this information as contemplated herein, and the right to enter into this Agreement on behalf of your organisation;
      vi. you have the right to grant the licences to PayPal Giving Fund hereunder and our use, as contemplated by this Agreement, of materials or rights licenced hereunder, will not infringe the intellectual property rights or similar rights of any third party;
      vii. you will not disparage PayPal Giving Fund, PayPal Australia Pty Limited and its affiliates, any other Eligible Charity or any partner or sponsor of PayPal Giving Fund identified within the PayPal Giving Fund website; and
      viii. you will comply with the terms and conditions of this Agreement and any terms of use or other agreements you may have with PayPal and/or any partners of PayPal Giving Fund.
    7.b You agree to indemnify, hold harmless, and, at our option, defend PayPal Giving Fund and its officers, directors, employees, licensees, agents and vendors from and against all claims, costs, losses, damages, expenses (including legal fees and court costs) and liabilities arising from your breach or alleged breach of any obligation, covenant, representation or warranty under this Agreement. If PayPal Giving Fund requires you to provide defence of any matter for which indemnity is or may be due hereunder, PayPal Giving Fund may participate in such defence by counsel of its choice at its own expense. You will not settle any claim for which indemnity is due hereunder unless such settlement completely and forever releases PayPal Giving Fund and the other indemnified parties with respect to such claim, or unless PayPal Giving Fund provides its prior written consent.


    7.c You acknowledge that the PayPal Giving Fund website and Services are provided on an “as is” basis, and we disclaim all representations and warranties under this Agreement (whether express or implied) including any warranties regarding fitness for a particular purpose, data accuracy, efficiency or availability of the PayPal Giving Fund website or Services. You further acknowledge that we make no representations or warranties regarding any legal requirements to which your organisation may be subject, nor the applicability of any tax laws or your ability to collect or obtain tax deductions.

    7.d Limitation of liability.
    Subject to clause 7.e below,
    i. we will not be liable to you for any Consequential Loss (as defined below) or for loss or damage of any kind resulting from or in connection with negligence or breach of a term, condition or warranty that may otherwise be implied into this Agreement, including any such loss arising out of or in connection with our website, our Services or this Agreement; and
    ii. in no event will PayPal’s liability for a claim arising out of this Agreement or our Services (when aggregated with PayPal’s liability for all other claims arising out of this Agreement and our Service) exceed the net amount paid by us to you during the six (6) months immediately preceding the date on which the claim arises.


    7.e To the extent permitted by law, our liability to you in respect of any breach of or failure to comply with any Consumer Guarantee (as defined below) is limited, at our option:
    i. in the case of goods, to their replacement, the supply of equivalent goods, their repair, or payment of the cost of doing any of those things; or.
    ii. in the case of services, to resupplying the services or payment of the cost of their re-supply.
    For the purpose of this Agreement, the following definitions apply:

    "Consequential Loss"
    Any loss, damage or costs incurred by you that is indirect or consequential, as well as loss of revenue; loss of income; loss of business; loss of profits; loss of production; loss of or damage to goodwill or credit; loss of business reputation, future reputation or publicity; loss of use; loss of interest; losses arising from claims by third parties; loss of or damage to credit rating; loss of anticipated savings and/or loss or denial of opportunity.

    "Consumer Guarantee"
    A right or guarantee you may have under Schedule 2 of the Competition and Consumer Act 2010 (Cth) (and any equivalent State or Territory legislation) or other rights in relation to the supply of goods or services (such as terms implied into a contract by the Australian Securities and Investments Commission Act 2001 (Cth) or any equivalent State or Territory legislation) that cannot lawfully be excluded.

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  8. Term and Termination

    9. 8.a This Agreement becomes effective when you have accepted it by following the instructions on the PayPal Giving Fund website. Once in effect, this Agreement will continue until terminated by either of us.
    8.b You may terminate this Agreement (and cancel your status as a Eligible Charity) at any time and for any reason by providing 7 days advance written notice to us.
    8.c In our sole discretion, we may suspend your access to the PayPal Giving Fund Services. We may terminate this Agreement at any time and for any reason by providing notice to you in accordance with this Agreement.
    8.d After termination of this Agreement, we will exercise reasonable efforts to promptly remove your name, mission statement and logo from the PayPal Giving Fund website. Upon such removal, the licences you have granted to us in such materials will expire.
    8.e You understand that we have no obligation to make any donations to you (even those where you have been recommended by a donor), or otherwise to provide any services or perform other obligations under this Agreement, after the termination of this Agreement for any reason.
    8.f Any obligations you have incurred before termination will survive as obligations even after termination.

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  9. Miscellaneous Terms and Conditions

9.a This Agreement, together with any other documents incorporated herein by reference (including, without limitation, the Privacy Policy, Donation Delivery Policy, and Charity Certification Policy), constitutes the entire Agreement between us and supersedes all previous negotiation, understandings and agreements between us in relation to its subject matter.

9.b You acknowledge that nothing in this Agreement creates a partnership, joint venture or employer-employee relationship, and neither party is acting as an agent of the other party. For purposes of clarity, neither party has any authority to make any commitments on behalf of the other party or to purport to bind the other party in any manner or to any extent.

9.c We may give notice pursuant to this Agreement by any means of contact in your charity profile and notice will be effective when sent. If you fail to provide valid and current contact information as required, you waive your right to receive notices under this Agreement during the period of such failure. Notices may also be given by posting information within the PayPal Giving Fund website and, except as required by the following Section 9.d, will be deemed effective when posted. Notices from you to us must be given by email or other means provided within the PayPal Giving Fund website and will be deemed given when received by us.

9.d We may amend this Agreement at any time by posting amended terms on the PayPal Giving Fund website. We will send a message to the email address in your charity profile alerting you. Except as otherwise expressly stated in such a posting, all amended terms shall automatically be effective and legally binding upon you 30 days after having been posted on the PayPal Giving Fund Website. Your continuation as an Eligible Charity, and/or your continued access to or use of the PayPal Giving Fund website after such 30-day period will constitute your complete consent and acceptance to all such amended terms. If you do not accept the amended terms you may terminate this Agreement as set forth in Section 9 of this Agreement. Apart from such posting by us, this Agreement may not otherwise be amended except in a written document (i) that expressly references this Agreement and/or any affected amended terms as posted by us and (ii) that is executed by both you and us.

9.e Should any provision of this Agreement be held by a court or other tribunal of competent jurisdiction to be void, illegal, invalid, inoperative or unenforceable, the remaining provisions of this Agreement shall not be affected and shall continue in effect, and the invalid provision shall be deemed modified to the least degree necessary to remedy such invalidity.

9.f You may not assign this Agreement without our prior written consent; any attempted assignment in violation of the foregoing will be null and void. We may assign this Agreement to any third party without your consent. All the terms and provisions of this Agreement shall be binding upon, shall inure to the benefit of, and shall be enforceable by the respective successors and permitted assigns of you and us.

9.g Our failure to partially or fully exercise any right will not be considered a waiver of that right unless we so state in writing to you. The waiver of any breach, shall not prevent a subsequent exercise of such right or be deemed a waiver of any subsequent breach of the same or any other term of this Agreement. Any remedies made available to us by the terms of this Agreement are cumulative and are without prejudice to any other remedies that may be available to us in law or equity.

9.h Any controversy or claim at law or equity may be adjudicated by a court of competent jurisdiction located in New South Wales, Australia. You agree to submit to the jurisdiction of the courts located within New South Wales.


9.i We may consider use of other alternative forms of dispute resolution, such as binding arbitration or non-binding mediation to be held in New South Wales, Australia or another location mutually agreed upon by the parties.


Donation Delivery Policy, effective October 2018 through 17th July 2020


Donation Delivery Policy

  1. Donations made to PayPal Giving Fund
All donations made through PayPal Giving Fund Services are made to PayPal Giving Fund Australia, a Public Ancillary Fund (ABN 65 106 950 945) (“PayPal Giving Fund”, “we” or “us”) registered with the Australian Charities and Not-for profits Commission and endorsed by the Australian Taxation Office as a deductible gift recipient, with each donor recommending a beneficiary to which the donor wishes the funds to be granted.
PayPal Giving Fund reviews all such recommendations under the terms set forth in the Donor Terms of Service. By using the PayPal Giving Fund, Donors acknowledge that their donations will be granted to recommended beneficiaries pursuant to the Donor Terms of Service.
Donors will receive a receipt of donation from PayPal Giving Fund marking the date that the donation was made to PayPal Giving Fund.
All grants made by PayPal Giving Fund are effected in a manner that is consistent with our policies and applicable laws and regulations.

2. Charities with PayPal accounts
PayPal Giving Fund grants donated funds to Eligible Charities with active PayPal accounts on a monthly basis via PayPal, typically 15 to 45 days after PayPal Giving Fund’s receipt of funds.

3. Charities without PayPal accounts
Donors can recommend that we grant the funds they donate to Eligible Charities that do not have active PayPal accounts (“Unenrolled Charities”). We receive information about Unenrolled Charities from the Australian Charities and Not-for-profits Commission (“ACNC”) database and the Australian Business Register.
We will grant funds to an Unenrolled Charity if we have:

  1. Confirmed the charity complies with the requirements of our Charity Certification Policy; and
  2. Verified the charity’s identity and conducted an appropriate level of due diligence into the charity, its officers and directors to confirm that it does not promote hate, violence, racial intolerance, and does not engage in money laundering or other illegal activities.

We will first notify an Unenrolled Charity about PayPal Giving Fund’s intent to grant it funds approximately one month after donors have recommended a charity to support, and we will invite the charity to open a PayPal account, enabling it to receive funds via PayPal and access details of its donors. We will make multiple subsequent attempts to contact the Unenrolled Charity, via email, letter and, in some cases, phone.

If a charity does not open a PayPal account or have an active PayPal account, we endeavour to deliver the grant funds by other appropriate means, including via cheque, typically within 90 days from the date of the donation. If we are unable to pay the charity by cheque, we may, at our discretion, reassign funds in the manner described below.

4. Reassignment of Certain Donations
While we take all reasonable steps to grant donated funds according to the donor's recommendation, PayPal Giving Fund retains exclusive control over all donations. In the rare cases when a charity fails to meet the terms of our Charity Certification Policy and/or fails to meet PayPal Giving Fund’s due diligence standards as described above for receipt of a donation at any time, we reserve the right to reassign funds to another charitable organisation of our choice. We may also reassign donations in the event we are unable to distribute the funds successfully (e.g., the charity fails to cash the cheque(s) we send).

In the rare cases when PayPal Giving Fund reassigns funds, we will (whenever possible) ask the donor to recommend another charity from the PayPal Giving Fund Directory to benefit from the donation. If PayPal Giving Fund is unable to reach the donor, or the donor does not respond, PayPal Giving Fund will try to grant the funds to a charity that operates in a similar cause area to the charity originally recommended by the donor. Where the cause area is unlikely to reflect the donor’s original intent, we will instead grant the funds to a charity with a broad humanitarian mission.

In selecting charities to benefit from such grants, we generally choose Eligible Charities with active PayPal accounts to enable efficient, secure and cost-effective delivery. For example, if we are unable to make a grant to an unenrolled local organisation providing education services, we would typically reassign the funds to a PayPal Giving Fund Eligible Charity with an active PayPal account providing education services.