We aim to provide you with the highest possible standard of customer service. However, sometimes things can go wrong. If your complaint is about:

• A PayPal account, you'll need to contact PayPal
• A Facebook fundraiser, you'll need to contact Facebook
• A GoFundMe Certified Charity Campaign, you’ll need to contact GoFundMe

If your complaint is about PayPal Giving Fund, please let us know what it's about via this form and we'll do our best to provide a quick and fair solution to your issue within 7 business days. If we can't, we'll let you know why and when you can expect another response from us.

If you're not satisfied with the response provided, you may also escalate your complaint to the Executive Director of PayPal Giving Fund Australia.